You can place your order online (www.wigsbyjai.com)only.

No refunds, all sales are final.

Exchanges and returns are not accepted. All units are non-refundable unless there is a mistake our my behalf. Refunds are only accepted if the lace is still attached. ALL SALES ARE FINAL.

WIGSBYJAI and Vanity Strands Collection is not responsible for any improperly fitted wigs. Before purchasing a unit, please be sure to properly measure your head.

BUSINESS HOURS: Mon 11am - 6pm Tue 11am - 6pm Wed 11am - 6pm Thu 11am - 6pm Fri 12pm - 6pm Sat CLOSED Sun CLOSED

You can contact us via our website's contact page or DM us on Instagram @wigsbyjai.

Please allow 14-21 business days on all preordered units. If units are ready to ship they will be shipped out within 2-5 business days. Please remember that processing time and shipping time are not the same thing. Processing time is the time it takes for WBJ to prepare your order. Shipping time is the time it takes for your order to be delivered to you once we ship it. Shipping time or speed varies based on shipping selected at checkout. However, keep in mind that processing tend to fluctuate based on the season.

No, we do not offer this service.

UPS.

Yes, local pickup is always available.